Exceptions for Anti Virus Applications
This document contains the best practices recommended to avoid conflicts with any anti-virus tools.
Bypass Netskope Traffic
Bypass the following netskope traffic from the anti-virus application: gateway-<tenant-name>.goskope.com:443
Whitelist Folders and Files
Folders and files related to Netskope Client must be whitelisted in the anti-virus application.
Process / Services / Folder | Windows | macOS | |
|---|---|---|---|
BigSur+ | Catalina and Lower | ||
stAgentSvc | C:\Program Files (x86)\Netskope\STAgent | NA | /Library/Application\ Support/Netskope/STAgent/stAgentSvc |
stAgentUI.exe | C:\Program Files (x86)\Netskope\STAgent | NA | NA |
nsdiag | C:\Program Files (x86)\Netskope\STAgent | /Library/Application\ Support/Netskope/STAgent/nsdiag | /Library/Application\ Support/Netskope/STAgent/nsdiag |
certutil | C:\Program Data\Netskope\STAgent | /Library/Application\ Support/Netskope/STAgent/certutil/certutil | /Library/Application\ Support/Netskope/STAgent/certutil/certutil |
Stadrv6x64.sys | C:\Program Files (x86)\Netskope\STAgent | NA | NA |
Stadrv6x32.sys | C:\Program Files (x86)\Netskope\STAgent | NA | NA |
STAgent | C:\Program Files (x86)\Netskope\STAgent C:\Program Data\Netskope\STAgent %APPDATA%\Netskope\\STAgent (Application Data) | ~/Library/Application Support/Netskope/STAgent | ~/Library/Application Support/Netskope/STAgent |
Netskope (folder) | C:\Users\Public\netSkope (Logs folder) | NA | NA |
com.netskope.client.Netskope-Client.NetskopeClientMacAppProxy | NA | /Applications/Netskope Client.app/Contents/Library/SystemExtensions/com.netskope.client.Netskope-Client.NetskopeClientMacAppProxy.systemextension/Contents/MacOS/com.netskope.client.Netskope-Client.NetskopeClientMacAppProxy | /Applications/Netskope Client.app/Contents/Library/SystemExtensions/com.netskope.client.Netskope-Client.NetskopeClientMacAppProxy.systemextension/Contents/MacOS/com.netskope.client.Netskope-Client.NetskopeClientMacAppProxy |
nsAuxiliarySvc | NA | /Applications/Netskope\ Client.app/Contents/XPCServices/nsAuxiliarySvc | /Applications/Netskope\ Client.app/Contents/XPCServices/nsAuxiliarySvc |
nsIPFilterNKE.kext | NA | NA | /Library/Application Support/Netskope/STAgent/nsIPFilterNKE.kext /Library/StagedExtensions/Library/Application Support/Netskope/STAgent/nsIPFilterNKE.kext |
Applications | NA | * /Applications/Netskope\ Client.app * /Applications/Remove\ Netskope\ Client.app | * /Applications/Netskope\ Client.app * /Applications/Remove\ Netskope\ Client.app |
LaunchAgent Plist file | NA | NA | /Library/LaunchAgent/com.netskope.stagentui.plist |
LauchDaemon Plist file | NA | NA | /Library/LauchDaemon/com.netskope.stagentsvc.plist |
Android and Chromebook
Add exception for App ID: com.netskope.netskopeclient.
Open IP Addresses and Ports
The following IP addresses and ports (Windows and Mac) must be opened.
Loopback IP address 127.0.0.1: 57130