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Netskope Help

Account Settings

Admins and Users can change the password and logout in the Account settings.

  1. Click Account in the bottom section of the left nav panel.

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  2. To change your password, click Change Password and enter your current password, a new password, and then confirm your new password.

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  3. After you click Change, the password will be changed and you will be logged out.

Reset the Super Admin Password

To reset the super admin password perform these steps on the machine that is running the docker containers.

  1. Run this command and make note of the container id for bitnami/monogodb.

    sudo docker container ls

  2. Enter the mongodb docker container.

    sudo docker exec -ti <container ID> sh

  3. Log in to the mongodb client. 

    mongo --username root
Enter password:

  4. When prompted for a password, enter the password defined in docker-compose.yml for MONGODB_ROOT_PASSWORD.

  5. Switch to the CE database and run this command.

    use cte

  6. Enter in the following line to reset admin password.

    db.users.update({username: "admin"}, {$set: {password: "$2y$12$RBcV6xWFhHucm4a1YRmQXuEZHqz9NadpMuzIB6xEIXOhg.QzngiiO"}});

  7. Admin password should now be reset to default.

  8. Log in to the Netskope Cloud Exchange UI with the default username and password admin/admin, and then change the password.

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