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Netskope Help

Known Issues In Hotfix Release 100.1.0

Here is the list of known issues in this release.

Issue Number

Category

Description

217500

API Data Protection

An issue is observed in API Data Protection for Microsoft Office 365 SharePoint where a retroactive scan processes a site document library despite being excluded from the policy definition. This is a known issue. A fix will be available in an upcoming release.

205350

CASB Real-time Protection

IP range fails when encounters a network location issue.

202074

DNS Security

The number of hits for DNS policies in real-time protection page is not accurately reflecting the number of alerts generated for DNS traffic. No workaround is found for this issue.

220068

Netskope Secure Web Gateway (NG SWG)

The https://personal.ap.archive.veritas.com/ website fails to render response page as expected while accessing through Internet Explorer.

156477

Netskope Secure Web Gateway (NG SWG)

Netskope features a foreground/background detection system which when applied to web traffic enables block alerts for a webpage to be shown only on the main page.

Traffic for all native apps that do not have an app-specific connector are subjected to this detection logic. The background detection logic takes into account the response headers sent back from the server, while the response never reaches the user. This might result in a potential information leakage due to the user's request being fully transmitted to the destination server.

212626

Netskope Secure Web Gateway (NG SWG)

It is a known issue that the devices page of the site azureiotcentral.com is not loading when tss-scan-v3 is enabled.

208021

Netskope Secure Web Gateway (NG SWG)

User to IP mapping fails and are not fetched to the IPSec Tunnel.

210254

Netskope Secure Web Gateway (NG SWG)

The CCL criteria in Inline Policy does not work correctly for some tenants.

212330

Platform Services

When a policy is moved from one group to another and reverted Pending Changes is empty as expected, but the icon is displayed.

210335

Platform Services

When an admin without permission to Real-time Protection Policy page edits the Policy Groupundefined policy group picker component is displayed.

201980

Platform Services

Forward Proxy page should be set to View, for IPSec and GRE pages to work as expected with Manage privilege.

205384

Platform Services

The request to load pending differences modal time out when there are large number of policies with pending differences.

209042

Remote Browser Isolation (RBI)

RBI does not disable Private Navigation when you disable the control in the RBI template. Therefore, cookies generated in isolation cannot be stored in the end user’s local browser.

The workaround is to create an RBI policy for a custom category with the URL "*.isolation.goskope.com".

Navigate to Policies > Profiles > Web > URL List tab > New URL List button

rbi209042-1.png

Navigate to Policies > Profiles > Web > Custom Categories tab > New Custom Category button

rbi2029042-2.png

Navigate to Policies > Real-time Protection > New Policy dropdown > RBI Policy

rbi209042-3.png

2657

Next Generation SaaS Security Posture Management

An issue is observed where the policy fails to send an email notification to the Netskope instance owner. As a workaround, enter the Netskope instance owner email ID under Selected Users and ensure that you enter any email ID under the From Email text box.

SPM-Policy-Email-Notification.png