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Netskope Help

Download and Install Software

If you have a software version older that 99.0.0 on a management plane appliance, upgrade to this version before upgrading to version 103.0.0.338. Log parser appliances can upgrade directly to 103.0.0.338.

Tip

To upgrade a software component instead of the complete software package, replace software with appinfo, appmeta, or content in the commands.

To download and install a software upgrade:

  1. Log in to the appliance command line via SSH.

  2. Enter the following command to see the list of available upgrade packages. 

    upgrade software list

    which returns: 

    Available for download: 103.0.0.338

  3. If you see the upgrade package you want, enter this command to download it: 

    upgrade software download version <version number>

    To check the status of the download, enter this command: 

    upgrade software status download

  4. After the download is complete, enter this command to prepare the software package: 

    upgrade software prepare version <version number>

    To check the status of the prepare process, enter this command: 

    upgrade software status prepare

    Status: SUCCESS will display when the prepare process is complete.

  5. Enter this command to install the new software package: 

    upgrade software install version <version number>

    To check the status of the install process, enter this command: 

    upgrade software status install

    Status: SUCCESS will display when the install process is complete.

  6. Enter this command to verify the version of the software package installed: 

    show version-info

  7. After the install process is complete, enter this command to reset the provisioner: 

    restart provisioner
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